Privacy Policy

    Privacy Policy

    Last Updated: January 1, 2026

    1. Introduction

    Scale Social AI, Inc. ("Scale Social AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

    • Visit our website
    • Sign up for our services
    • Submit content to our platform
    • Engage with our platform in any way

    This website is not intended for children under 18, and we do not knowingly collect data from minors.

    2. Who We Are & How to Contact Us

    Controller: Scale Social AI, Inc. is the data controller responsible for your personal data.

    Contact us: Email: support@scalesocialai.com

    Mailing Address: Scale Social AI, Inc., 201 W Main St, Durham, NC 27701

    3. What Personal Data We Collect

    A. Personal Information

    • Identity Data: First name, last name
    • Contact Data: Email address, phone number
    • Technical Data: IP address, browser type, device details, operating system
    • Usage Data: Website interactions, page visits, engagement metrics
    • Marketing Preferences: Subscription preferences, email engagement

    B. User-Generated Content

    If you submit content to our platform, we collect and process that content including:

    • Content Data: Photos, videos, audio, text, and other media you upload
    • Metadata: File names, timestamps, device information, and location data embedded in files
    • Associated Identity Data: Your name, username, or other identifying information linked to your submissions

    C. Aggregated Data

    We may aggregate data for statistical purposes, ensuring it cannot be linked to an individual.

    D. Data We Do Not Collect

    We do not collect or process sensitive personal data (e.g., racial or ethnic origin, religious beliefs, sexual orientation, health data, biometric data) or criminal records.

    4. How We Collect Your Data

    A. Direct Interactions

    You provide data when you sign up for services, submit content, contact us directly, or participate in surveys, promotions, or competitions.

    B. Automated Technologies

    As you interact with our website, we automatically collect Technical and Usage Data through cookies, log files, and analytics tools (e.g., Google Analytics).

    C. Third-Party Sources

    We may receive data from trusted third parties, such as analytics providers, advertising partners, and publicly available sources.

    5. How We Use Your Data

    We process your data based on lawful grounds, including:

    • Service registration: Identity, Contact – Contractual necessity
    • Customer support: Identity, Contact – Legitimate interest
    • Marketing & promotions: Identity, Contact, Marketing Preferences – Consent
    • Website security: Technical, Usage – Legitimate interest
    • Content processing & delivery: User-Generated Content, Identity – Contractual necessity
    • Content enhancement & modification: User-Generated Content – Contractual necessity / Consent

    Automated Processing & AI

    We may use artificial intelligence, machine learning, and other automated tools to process, enhance, or modify User-Generated Content. For details on how your content may be used, please see our Terms & Conditions.

    Marketing Opt-Out: You can unsubscribe from marketing emails anytime by clicking "unsubscribe" in our emails or contacting us.

    6. Cookies & Tracking Technologies

    Cookies help improve your browsing experience. You can accept or reject cookies using browser settings and disable tracking by adjusting privacy settings. We use cookies for website functionality, analytics, and to remember your preferences.

    7. Data Sharing & Third Parties

    We do not sell your personal data. However, we may share it with:

    A. Business Clients

    User-Generated Content may be shared with our business clients for marketing, promotional, and commercial purposes as described in our Terms & Conditions.

    B. Service Providers

    We work with trusted third parties including cloud hosting providers, payment processors, analytics providers, and AI and content processing services.

    C. Business Transfers

    If Scale Social AI undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity.

    D. Legal & Regulatory Authorities

    We may disclose data if required by law, fraud prevention, or law enforcement requests.

    8. Data Security

    We implement industry-standard security measures including encryption (SSL/TLS), secure access controls, and regular security audits. However, no system is 100% secure.

    9. International Data Transfers

    Some of our partners operate outside the U.S. If your data is transferred internationally, we ensure legal safeguards, such as Standard Contractual Clauses (SCCs) or similar frameworks.

    10. Data Retention

    We only retain personal data for as long as necessary for legal compliance, contractual obligations, and legitimate business needs. User-Generated Content may be retained indefinitely in accordance with the license granted in our Terms & Conditions.

    Data Deletion Requests: You can request data deletion (see Section 11). Note that deletion requests for User-Generated Content are subject to the terms of any license you have granted.

    11. Your Rights & Choices

    You have the following rights under applicable laws:

    • Access Your Data: Request a copy of your data.
    • Correct Your Data: Update inaccurate information.
    • Delete Your Data: Ask us to erase your data (subject to legal exceptions and license terms).
    • Restrict Processing: Limit how we use your data.
    • Object to Processing: Stop certain types of processing, like marketing.
    • Data Portability: Request transfer of your data to another provider.
    • Withdraw Consent: If processing is based on consent, you can revoke it anytime.

    How to Exercise Your Rights: Email support@scalesocialai.com with "Data Request" in the subject line.

    12. Third-Party Links

    Our website may contain links to third-party sites. We are not responsible for their privacy practices.

    13. Governing Law

    This Privacy Policy is governed by the laws of the State of North Carolina, USA.

    14. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Any changes will be posted here, and significant updates may be communicated via email.

    15. Contact Us

    For questions about this Privacy Policy:

    Email: support@scalesocialai.com

    Mailing Address: Scale Social AI, Inc., 201 W Main St, Durham, NC 27701